Privacy Policy

PRIVACY POLICY — LUMIZEN

Last updated: 2026

LUMIZEN operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through the Services, or when you communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we handle your information as described below.

PERSONAL INFORMATION WE COLLECT

"Personal information" refers to information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following:

Contact details including your name, address, billing and shipping address, phone number and email address.

Payment information including credit or debit card numbers, financial account details, transaction details and payment confirmation.

Account information including your username, password, security questions, preferences and settings.

Transaction information including items you view, add to your cart, purchase, return or cancel, and your order history.

Communications including the content of any messages you send us, such as customer support inquiries.

Device and usage information including your IP address, browser type, device identifiers, and information about how you navigate and interact with the Services.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, contact us or otherwise provide us with your details.
  • Automatically through the Services, including via cookies and similar technologies when you browse our store.
  • From service providers who help us operate the Services and process information on our behalf.
  • From partners or other third parties in connection with the Services.

HOW WE USE YOUR INFORMATION

We use your personal information to:

Provide and improve the Services. This includes processing payments, fulfilling orders, managing your account, arranging shipping, handling returns and exchanges, sending account notifications and creating a personalized shopping experience.

Marketing and advertising. We may use your information to send promotional communications by email, text or post, and to show you relevant advertisements on our Services or third-party platforms, including based on your past purchases and browsing activity.

Security and fraud prevention. We use your information to authenticate your account, detect and prevent fraudulent or malicious activity, and protect the security of our Services.

Customer support. We use your information to respond to your inquiries and maintain our relationship with you.

Legal compliance. We may use your information to comply with applicable laws, respond to legal requests, enforce our terms or policies, and protect our rights and the rights of others.

HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

  • With Shopify and service providers who help us operate the Services, including for payment processing, data analytics, customer support, cloud storage and order fulfillment.
  • With business and marketing partners to deliver advertising and promotional content. Our partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to opt out of certain targeted advertising. You can exercise that right [here].
  • When you direct or consent to us sharing your information, such as to ship your order or through social media integrations.
  • With affiliates within our corporate group.
  • In connection with a business transaction such as a merger, acquisition or bankruptcy.
  • To comply with legal obligations, respond to legal process, enforce our Terms of Service, or protect the safety and rights of our users and the public.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes certain information about your use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and with third parties in other countries. Shopify is independently responsible for how it processes your personal information in these contexts. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their policies before sharing any information with them.

CHILDREN'S DATA

Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their information, please contact us and we will take steps to delete it.

SECURITY AND RETENTION

We take reasonable steps to protect your personal information, but no security measure is completely foolproof. We recommend not using unsecured channels to send us sensitive information.

We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access the personal information we hold about you.
  • Right to delete your personal information.
  • Right to correct inaccurate personal information.
  • Right to data portability in certain circumstances.
  • Right to opt out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise this right [here]. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser.
  • Right to manage communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send you transactional emails related to your account or orders.

If you reside in the UK or European Economic Area, you may also have the right to:

  • Object to or restrict certain processing of your personal information.
  • Withdraw consent where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities can be found here.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on recognized legal mechanisms such as the European Commission's Standard Contractual Clauses to ensure appropriate protection of your data.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on this page and update the "Last updated" date. We will notify you of material changes as required by applicable law.

CONTACT

For any questions about this Privacy Policy, or to exercise your rights, please contact us at:

Email: info@lumizen-eyewear.com

Website: lumizen-eyewear.com

For the purpose of applicable data protection laws, LUMIZEN is the data controller of your personal information.